CMOs play a vital role in achieving efficient growth in today's volatile business landscape. To succeed, CMOs must prioritize customer value, adapt their marketing function, and optimize brand value. Here are the three key themes that CMOs should focus on in 2023:
๐. ๐๐ซ๐๐๐ญ๐ข๐ง๐ ๐ ๐๐ข๐ ๐ข๐ญ๐๐ฅ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐ฏ๐๐ฅ๐ฎ๐ ๐๐ฑ๐๐ก๐๐ง๐ ๐: In a rapidly changing digital world, CMOs must provide mutual value to customers throughout their cross-channel journey. This involves optimizing orchestration capabilities, using customer-directed engagement models, and personalizing strategies.
๐. ๐๐๐๐ฉ๐ญ๐ข๐ง๐ ๐ญ๐๐๐ฆ ๐ฌ๐ญ๐ซ๐ฎ๐๐ญ๐ฎ๐ซ๐๐ฌ ๐๐ง๐ ๐ฌ๐ค๐ข๐ฅ๐ฅ๐ฌ: CMOs need to support new cross-functional operating models by evaluating where marketing should have sole or shared responsibility. By aligning marketing teams with business operations, they can drive strategic enterprise change and improve overall performance.
๐. ๐๐ฉ๐ญ๐ข๐ฆ๐ข๐ณ๐ข๐ง๐ ๐ฌ๐ก๐ข๐๐ญ๐ฌ ๐๐จ๐ซ ๐๐ซ๐๐ง๐ ๐ฏ๐๐ฅ๐ฎ๐: The traditional linear path to brand loyalty is no longer applicable. CMOs must reexamine their brand strategies to remain competitive. This includes repositioning established brands, meeting heightened audience expectations, and leveraging digital channels to build awareness and consideration.
To succeed in these areas, CMOs should focus on orchestrating meaningful customer experiences, developing customer-centric team structures, and integrating brand strategy with customer experience. By doing so, they can drive efficient growth, demonstrate the value of brand investments, and achieve their marketing goals.
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About The CMO Syndicate
The CMO Syndicate is a diverse group of world-class Chief Marketing Officers who rapidly solve growth and profit problems for CEOs, VCs, CMOs, and PE firms. As global CMOs from the worldโs top companies, The CMO Syndicate is not a traditional marketing consulting agency, and we are not typical marketing or growth consultants. We are growth experts and operators who actually do the work on a part-time or project basis as outsourced fractional and interim CMOs.